To control the cost due to hardware- and basic-software-defaults, ProSuite offers you the comfort of a measured service contract.
Our service contract guarantees you of certainty, without one you always run the risk of not getting the necessary support in time.
Service Level Agreement
With the Service Level Agreement (or SLA) it’s possible to have a tailor measured service contract.
Level 1: administration
With a level 1 SLA, you never have to worry about the administration, because there’s already a contract, which means that you can save a lot of time. We also offer the possibility to buy already a certain amount of assistance hours so that the people at the production line can call us when they feel the need to, without asking permission at the administration first.
Level 2: guaranteed response time
With a level 2 SLA, we guarantee you to response and help you in a certain amount of time. That certain amount of time depends of the contract and can variate from 2 till 8 ProSuite working hours. The level 2 SLA is recommended when you deploy ProSuite at crucial stations in the assembly line.
The products in the technical engineering world are changing almost every day, that's why we offer you the possibility to implement in the service contract, that we take some very important spare parts, for the assembly stations, in stock. If there would occur a problem at an assembly stations, than we are sure we have the spare part in stock and don't have to rely on the market.